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FREQUENTLY ASKED QUESTIONS

 

WHAT IS DATA RECOVERY?

Data recovery is the process of recovering data from failed storage media when it is not accessible. A few common reasons why data may not be accessible are computer
viruses, hardware or software problems, & lightning strikes.  Sometimes the reason is
unknown to the end user.

Contact ReWave for a free evaluation to determine your data recovery needs.  We
operate on a
NO DATA-NO FEE policy which helps take the stress out of your data loss
experience.  ReWave is confident we can get your data.   So confident that we don't get
paid unless your data is recovered.

Contact ReWave at 866-739-2835, or click here for a free quote.

 

WHAT HAPPENS DURING THE EVALUATION?

Our data recovery specialists will provide an analysis to determine the condition of
your drive and probability of recovering your data. Upon completion of the analysis,
you will be contacted with our results and a recovery quote.  You are not obligated
for any data recovery fees until after you have agreed to the data recovery quote.
 

HOW LONG WILL IT TAKE FOR REWAVE TO RECOVER MY LOST DATA?

ReWave offers two data recovery service plans for your data recovery needs:

Standard Service - Most standard data recoveries take between 1-3 business days.
The time needed to recover your data will be estimated verbally after diagnosing the
problem. There are times when a recovery will take longer.

Priority Service -  Priority service is also offered upon request for no additional fee.

 

WHAT WILL BE THE COST TO RECOVER THE DATA FROM MY DRIVE?

Data recovery costs are dependent on the condition and size of the drive. ReWave
offers the most competitive prices in the industry for professional data recovery. 
It is difficult to match our unparalleled customer service, fast turnaround time
and ability to recover data from even the most difficult cases.
 

WHAT FORMS OF PAYMENT DOES REWAVE ACCEPT?

ReWave accepts Visa, MasterCard, Discover, American Express, Money Orders,
Cash, Company Checks, Cashiers Checks and Personal Checks (please allow
10 business days for personal checks to clear).
 

HOW DO I SHIP MY DRIVE TO REWAVE FOR A FREE EVALUATION?

Please refer to our shipping page for more information on how to ship your drive
to ReWave for data recovery services.

 

HOW COULD A COMPUTER VIRUS CORRUPT MY DATA?

A virus is a program that is attached to other pieces of code, so when the user
tries to run the original program, they also unintentionally run the virus code.
A virus can replicate itself and infect other computer programs.

A virus can at the very least be a harmless nuisance to your computer such as the
display of a funny message.  At its worse, a virus can trash your hard drive and
also damage files and disk structures.

 

HOW CAN I PREVENT FUTURE DATA LOSS FROM  HAPPENING?

To prevent future data loss, it is crucial that you back up your data on a regular
basis to the network or locally. It is also a good idea to purchase and
install an
Anti-Virus Software and download the latest virus updates monthly.  Additionally,
you can purchase a surge protector from a computer supply store.  Surge protectors
are designed to protect your computer system from an electrical surge, blackouts,
and lightening strikes.  Please note that not all power strips are surge protectors.

In the event of data loss, do not attempt to repair the drive yourself.  This can
cause the problem to worsen
causing permanent data loss.  Contact a ReWave
specialist immediately at
866-REWAVE-5 to recover your lost data.

 



 

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